IT Intern

Voorhees, NJ

Robert Michael Communications, Inc., an administrative company offering shared services to an independent medical education company and two full-service medical communications companies, is seeking students in their junior or senior year of college who seek to gain hands-on experience through a paid internship to further develop their knowledge of the information technology (IT) industry. The primary responsibility of this position is providing technical support in all areas of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems as well as answering questions and/or resolving problems for clients in person, via telephone, email, or from a remote location. 

The hours for this position are flexible and will be approximately 15 - 20 hours per week, Monday through Friday. The office is located in Voorhees, New Jersey, just outside of Philadelphia. Due to COVID-19, the company is currently working in a remote environment.

RESPONSIBILITIES

  • Help Desk responsibilities for computer/printer/fax/telephone equipment, and security system as follows:
    • Respond and resolve Help Desk requests as assigned by supervisor within the designated time frame 
    • Keep supervisor informed of problems or delays as they arise in the handling of Help Desk requests
    • Maintain records of issues handled and what action was taken
  • Configure and install computers and telephones for new employees
  • Train new employees on phones and network access (internal and remote)
  • Install and troubleshoot new peripherals, accessories, and software as needed
  • Adhere to departmental procedures and proactively communicate to supervisor when procedures are not, or cannot be, followed
  • Serve as backup to Network Administrator for the following tasks as needed:
    • Security System: camera operation and software monitoring
    • Network Management: connectivity issues, switches/wiring, cable modem/DSL, logon script, desktop-laptop management, and User ID and Mailbox creation and management
    • Serve as resource to backup other functions in department as needed

QUALIFICATIONS

  • Enrollment in computer science or information technology program as a junior or senior level student at their college or university is required
  • Excellent written and verbal communication skills
  • Strong work ethic and attention to detail
  • Ability to work well in a team environment

We offer our interns the following:

  • Professional work environment
  • Open communication encouraged
  • Well-established company, independently owned
  • Casual dress, jeans every day!
  • Company-provided coffee and fresh fruit
  • Employee parking lot